topic Re: Subscription in Get Support

Subscription

Gemma — Fri, 10 May 2024 15:01:56 GMT

I changed my subscription on May 1st, but my “current subscription “ still shows the previous one. I wonder why? The upcoming payment amount seems fine. Thanks.

Re: Subscription

hTideGnow — Fri, 10 May 2024 15:09:54 GMT

@Gemma

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Subscription

Phil_Adelphus — Fri, 10 May 2024 15:26:36 GMT

@Gemma If you selected "change on renewal" as opposed to "change now" and it was before your expected renewal date, you'll still be on your original plan.

Re: Subscription

turtleTurtle — Fri, 10 May 2024 15:29:54 GMT

Did by any chance you select "change on renewal", if so it might not have switched yet.

Also try a different browser if you can. When I first join PM I had issues of my usage not updating in chrome, I switched to Firefox and it work fine after that.

Re: Subscription

Gemma — Fri, 10 May 2024 17:29:12 GMT

That’s what I did. I guess it will change at the next cycle then?

Re: Subscription

Phil_Adelphus — Fri, 10 May 2024 18:55:24 GMT

@Gemma Yes, that's the best way to do it because if you "change now" you lose the rest of the original plan as there's no pro-rating. So it's much better to "change on renewal" unless you really need an immediate plan change and are prepared to forfeit the previous plan.