topic Re: transfer number in Get Support

transfer number

Glacier-Lee — Fri, 10 May 2024 17:01:16 GMT

I activated a SIM card and transferred my phone number from Virgin to Public Mobile last night. However, the cell phone can't send and receive text messages, but the cell phone can be used to make and receive calls.

Re: transfer number

BKNS27 — Fri, 10 May 2024 17:10:02 GMT

@Glacier-Lee

Did you leave the Virgin SIM in your phone to get the text?

There are issues with new activations with SMS issues but can be easily fixed by a CS_Agent. Just click on the Chat bubble and type in Submit a Ticket for an agent to help you fix the texting problem.

Re: transfer number

Glacier-Lee — Fri, 10 May 2024 17:16:48 GMT

the number has been transferred to public mobile, I can make and receive calls via public mobile, I can’t just receive and send the text messages

Re: transfer number

BKNS27 — Fri, 10 May 2024 17:19:26 GMT

@Glacier-Lee

Only an agent can help. We are members like you helping with any issues that you might run into.