topic Not able to log into the app, no texts, no calls, no data in Get Support

Not able to log into the app, no texts, no calls, no data

Sara30 — Fri, 10 May 2024 19:13:14 GMT

I transferred my number yesterday and since have not been able to log into the app to continue the activation process. It has me log in, loads for a bit and takes me straight back to the initial log in screen. I have uninstalled and redownloaded with no improvement. My data does not work, I cannot receive calls and I cannot send or receive sms/text messages. Overall very frustrated. Tried contacting cs_agent, not sure how long they take to respond. I am just desperate for any help, thanks

Re: Not able to log into the app, no texts, no calls, no data

hTideGnow — Fri, 10 May 2024 17:05:04 GMT

hi @Sara30

so, you were never able to use the app to complete the activation? your activation might not have completed

did you put the old sim card back and check if you get the 2FA code on the old sim?

if you still cannot login , cannot complete the acctivation, you need support agent to help to complete it. You can submit the ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not able to log into the app, no texts, no calls, no data

Sara30 — Fri, 10 May 2024 17:27:05 GMT

Hi, thanks for the information. Do you know about how long it takes for them to respond to a ticket?

Re: Not able to log into the app, no texts, no calls, no data

Estella_Miller — Fri, 10 May 2024 17:40:50 GMT

In my experience, they usualy respond within an hour or two, but at peak times, it can be up to 24 hours.