topic Re: Accès to data in Get Support

Accès to data

Cregdt — Fri, 10 May 2024 19:13:33 GMT

I am now with public two months and after my first month of troubles I thought I would be fine. My plan rolled over may 9 but o can’t get access to data all I can do is make calls. What am I missing?

is this how it will be forever, I’ve not had service the first two weeks because I ported and now this. When will I have peace

Re: Accès to data

hTideGnow — Fri, 10 May 2024 16:49:36 GMT

@Cregdt

What phone do you have? you have another one to test the sim card?

and did you check if you have a data limit on your phone?

Re: Accès to data

Cregdt — Fri, 10 May 2024 16:53:15 GMT

iPhone. My plan was renewed and my card debited

Re: Accès to data

Cregdt — Fri, 10 May 2024 16:53:47 GMT

I have an eSIM so unable to remove

Re: Accès to data

hTideGnow — Fri, 10 May 2024 16:55:16 GMT

hi @Cregdt

try Carrier update first, and try Reset network settings

if you have another phone, test the sim in another phone

if you still cannot have data access after trying all above, you need support agent's hep.    please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437