topic Re: locked out in Get Support

locked out

DJ61 — Fri, 10 May 2024 16:15:23 GMT

I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?

Re: locked out

computergeek541 — Fri, 10 May 2024 16:21:14 GMT

@DJ61 wrote:
I am writting in my wife's account. I am her husband and I am locked out of mine for no reason that I know of. We have been public mobile customers for over 5 years. Can I get help?

Has the resetting the password been attempted? A lockout usually last one hour. If resetting the password doesn't work and it's been longer than one hour, please open a ticket using the chatbot.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: locked out

hTideGnow — Fri, 10 May 2024 16:21:07 GMT

HI @DJ61

your wife even login to My Account after EverSafe was used as the login system last year?

But the problem could be just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

(they might not like your work on your wife's account using your own login, but you can try. Worst case, you might need to create a temp new account for your wife and use that to ask for your wife account problem)