topic Re: Let's complete your activation error in Get Support

Let's complete your activation error

kork — Fri, 10 May 2024 16:07:57 GMT

I tried submitting a support message a few days ago and haven't hear back.

When I log in, I see a page that says

LET’S COMPLETE YOUR ACTIVATION.
Resume Activation | Go to Login Page

When I click on "Resume Activation" it redirects me to a screen which reads:

WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.
This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)

Try Again

--

Not sure what to do? I've tried different browsers, clearing my cache, etc. Nothing.

Re: Let's complete your activation error

hTideGnow — Fri, 10 May 2024 14:38:18 GMT

HI @kork

your Eversafe account not linked with My Account yet. You can message support agent to fix that as well as your other support problem:

you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Let's complete your activation error

kork — Fri, 10 May 2024 14:42:32 GMT

Thank-you. I thought I did as I submitted a support request to "somewhere" with Public Mobile (or so I thought). I've sent another message using the link provided. Thank-you.

Re: Let's complete your activation error

Electro_Mac — Fri, 10 May 2024 14:42:36 GMT

Are you logging into the app?

Re: Let's complete your activation error

hTideGnow — Fri, 10 May 2024 14:43:54 GMT

HI @kork

yes, the proper way is to use Chatbot. But you have a problem with your Eversafe login and My Account, so Chatbot ticket would be more troublesome (or might not work at all), so using direct message would be easier