topic Re: Please help! Experience high frequent call drop. in Get Support

Please help! Experience high frequent call drop.

Emahsieh — Fri, 10 May 2024 14:13:25 GMT

Hi there,

I have experienced very high frequent call drop. Opened an ticket but the issue still exists and no response from the ticket system…. It’s been very frustrating

Re: Please help! Experience high frequent call drop.

hTideGnow — Fri, 10 May 2024 14:21:04 GMT

HI @Emahsieh

what phone you are using?

try to change your network mode to 3G and test again

for the ticket you put in, did you check the community inbox for agent's reply?
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

if no reply, message them again.

Re: Please help! Experience high frequent call drop.

Rastin — Fri, 10 May 2024 14:28:35 GMT

Are your calls being dropped everywhere you go or just in a certain area like your home? How many bars are you getting?

Re: Please help! Experience high frequent call drop.

Emahsieh — Fri, 10 May 2024 16:43:09 GMT

Thank you for your reply. I use iphone 13. I wrote to the agent, but they asked more questions, and despite back-and-forth communication, the issue remained unresolved. I consulted many solutions online, and finally, I managed to solve the problem on my own.

Re: Please help! Experience high frequent call drop.

Emahsieh — Fri, 10 May 2024 16:45:08 GMT

Thanks for your reply. I work from home so just inside my house. Fortunately, I consulted many solutions online, and finally, I managed to solve the problem on my own.

Re: Please help! Experience high frequent call drop.

hTideGnow — Fri, 10 May 2024 16:45:19 GMT

thanks @Emahsieh for reproting.

how you fixed it?

Re: Please help! Experience high frequent call drop.

Emahsieh — Fri, 10 May 2024 16:51:31 GMT

I read the solutions from this website, and tried most of the solution. And then it worked.

https://www.online-tech-tips.com/computer-tips/why-your-phone-drops-calls-and-how-to-fix/

Re: Please help! Experience high frequent call drop.

hTideGnow — Fri, 10 May 2024 16:53:05 GMT

thanks @Emahsieh

i think it is either the carrier update or the reinsert sim that fixed it

Re: Please help! Experience high frequent call drop.

Emahsieh — Fri, 10 May 2024 17:01:38 GMT

Maybe you are right!