topic Re: US data didn't work in Get Support

US data didn't work

IrenaB — Fri, 10 May 2024 12:46:08 GMT

I've purchased a US data add-on but it didn't work most of the time, I couldn't get an internet connection. How can I get a refund?

Re: US data didn't work

fixin1 — Fri, 10 May 2024 13:03:34 GMT

@IrenaB - You can get a credit here by CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: US data didn't work

turtleTurtle — Fri, 10 May 2024 13:19:25 GMT

I would contact CS and tell them it did not work for you.

Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: US data didn't work

DennyCrane — Fri, 10 May 2024 14:03:34 GMT

In the US you need to check some settings on your phone:

1) Turn Data Roaming ON

2) Set Preferred Network to 4G/LTE (5G AT&T doesn't work)

3) Verify that you're connected to either T-Mobile or AT&T. If not, manually connect to one.

If you were connected to AT&T 5G, or didn't have data roaming on, or somehow connected to Verizon, your service would not work. Also for phone calls to work you need a VoLTE device per Public Mobile's whitelist:

https://www.publicmobile.ca/en/on/get-help/articles/volte

Having said all that, because it didn't work you can log a ticket via the chat bot and see if they'll consider refunding you.