topic Ported number and not working in Get Support

Ported number and not working

HelenPhan — Fri, 10 May 2024 15:59:14 GMT

I just received a welcome txt message from Public Mobile, and still its doesn’t work after I restarted the phone. I’m able to make call out but couldn’t text out or receive any text messages, data doesn’t work neither.

Re: Ported number and not working

softech — Fri, 10 May 2024 13:22:01 GMT

@HelenPhan

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Ported number and not working

hTideGnow — Fri, 10 May 2024 13:22:34 GMT

Hi @HelenPhan

Did you get a text from the old carrier, did you reply YES?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone? If you cannot the port was not done

It could be an incomplete port. PM porting support team can help. I have sent you the porting support team number. Please check your Community inbox (envelope on top right), check for the number and call

Re: Ported number and not working

HelenPhan — Fri, 10 May 2024 14:58:08 GMT

I never receive any text from my old carrier, I believed because it was specified as a landline

Re: Ported number and not working

Phil_Adelphus — Fri, 10 May 2024 15:33:58 GMT

@HelenPhan If this was from a landline, it can take longer to port the number. Does your old carrier account still work? Did you call the phone number that @hTideGnow and @softech gave you?