topic Re: Points System Disregarding Old Discounts in Get Support

Points System Disregarding Old Discounts

jessicat13 — Fri, 10 May 2024 12:53:41 GMT

Now that I got forced to switch to the PM points system will I be seeing my loyalty and referral points as time goes or do they make you start from scratch?

Right now all I see are the 5 points they gave as a “thank you”. Yet I have been with PM for many years so I was getting money off my bills each month for that and for all the people I referred.

Re: Points System Disregarding Old Discounts

fixin1 — Fri, 10 May 2024 13:05:23 GMT

@jessicat13 - You will keep refer-a-friend although you will lose loyalty bonuses but on your anniversary date you will get 10 points every year. You will also get 5% back from your phone plan in points.

You won't start from scratch, though you will have to gain points to get $15 bill credit.

Re: Points System Disregarding Old Discounts

softech — Fri, 10 May 2024 13:15:12 GMT

@jessicat13

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with the Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account after renewal within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Points System Disregarding Old Discounts

turtleTurtle — Fri, 10 May 2024 13:18:03 GMT

There are no more loyalty points - you now get 10 points once a year and 5% back in points on what you pay.

You should be getting your referrals though. You earn them after you renew your subscription. With the new system starting for you, hard to say when you will get them this month, but if you are not seeing them the next time you renew, I would contact CS:

Private message CS Agent at: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Points System Disregarding Old Discounts

jessicat13 — Fri, 10 May 2024 17:36:00 GMT

Thanks for the additional information. I just wondered if they would award me an automatics number of points for the last years that I’ve been with them. For example, I would have expected them to start me off with 40 points if I’ve been with them for 4 years already.

Re: Points System Disregarding Old Discounts

softech — Fri, 10 May 2024 17:44:32 GMT

@jessicat13 wrote:
Thanks for the additional information. I just wondered if they would award me an automatics number of points for the last years that I’ve been with them. For example, I would have expected them to start me off with 40 points if I’ve been with them for 4 years already.

unfortunately not @jessicat13 😞

Re: Points System Disregarding Old Discounts

disappointed2 — Fri, 31 May 2024 06:45:37 GMT

I have the same issue. I've been a customer for 4 years. Hopefully they'll response.