topic Re: Monthly Rewards Missing in Get Support

Monthly Rewards Missing

Kole-1 — Thu, 09 May 2024 22:46:25 GMT

Monthly rewards not subtracted from my monthly Statement. Have had an account for more than three years. First time this has occurred.

Re: Monthly Rewards Missing

hairbag1 — Thu, 09 May 2024 22:49:10 GMT

@Kole-1

no more Rewards. Now we all are stuck with Points.

added link...

https://www.publicmobile.ca/en/on/get-help/articles/public-points

Re: Monthly Rewards Missing

fixin1 — Thu, 09 May 2024 22:49:16 GMT

@Kole-1 - There is Public Points, which all of us were switched to it.

Your points will be in the My Rewards tab and press on category and once you reach 15 points you can manually redeem it for $15.

Re: Monthly Rewards Missing

Kole-1 — Thu, 09 May 2024 23:06:52 GMT

So now between my husband’s and my account it is going to cost $12.50 a month more and it is going to cost me about $150.00 more per year minus whenever I just happen to acquire 15 points! Not impressed!

Re: Monthly Rewards Missing

Yummy — Thu, 09 May 2024 23:16:11 GMT

If you expect to see deduction of loyalty and autopay dollars - they are GONE.

Everything is points now so check how much of them you have now after paying the bill (5% of bill in points).

Re: Monthly Rewards Missing

turtleTurtle — Thu, 09 May 2024 23:51:48 GMT

No more auto pay or legacy rewards. The new rewards program has started.

You now get 10 points once every year, 5% back in points, 1 point for every referral.

And you need to manually cash in for $15 off, it is not automatic any more.

Re: Monthly Rewards Missing

computergeek541 — Fri, 10 May 2024 09:46:14 GMT

@fixin1 wrote:
@Kole-1 - There is Public Points, which all of us were switched to it.

To everyone in this thead: The old rewards program still continues for some customers. Not everyone is on points yet. The switch is happening gradually.

Re: Monthly Rewards Missing

TH04 — Fri, 10 May 2024 16:14:29 GMT

Thanks computergeek541,

I wondered, as my husband’s account statement for the past month included the rewards discount.

Re: Monthly Rewards Missing

TH04 — Fri, 10 May 2024 16:22:33 GMT

Good to know. Thanks computergeek541. I wondered why a friend still has Rewards subtracted from their monthly account.

Re: Monthly Rewards Missing

jiji1 — Mon, 17 Jun 2024 13:40:47 GMT

Same my . Can You explain this situation?

Re: Monthly Rewards Missing

Kole-1 — Mon, 17 Jun 2024 17:48:55 GMT

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

If you check your account you would have received the notification of the changes.