topic Billing in Get Support

Billing

jagrl_42 — Fri, 10 May 2024 09:26:03 GMT

I am not new in town . I joined Public Mobile in 2020. What happened to my rewards. I'm being charged $28 instead of my usual $20.16. What is going on?

Re: Billing

golfball — Fri, 10 May 2024 06:47:46 GMT

The old rewards program has been shut down and you will now be paying full price for your plan instead of receiving automatic monthly bill discounts for loyalty, autopay and referrals. You have been automatically switched over to the new points-based reward program, which will have you paying more.

For more information check out this help article explaining the change to the new program: https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

You can also check out the announcement post: https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Billing

BKNS27 — Fri, 10 May 2024 07:42:07 GMT

@jagrl_42

I guess you have been ignoring all the notices from PM about the switch to the Points Rewards for all existing members.

You will need to connect 15 points for a $15 credit off your bill based on 5% in points of your monthly bill. No points for AutoPay but you will get 1 point/referral and 10 points for every year you are with PM.

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: Billing

computergeek541 — Fri, 10 May 2024 13:22:22 GMT

Re: Billing

jagrl_42 — Sat, 11 May 2024 06:31:42 GMT

I have not been ignoring the notifications/notices. I just think they are unwelcomed changes. Now, I have to wait to accumulate 15 points to get $15 off my bill. In the meantime I'm paying $8 more. I get 1 point per referral. How can I see that in my rewards? 10 points for every year I'm with PM, is that each month? Why didn't they leave well enough alone?

Re: Billing

BKNS27 — Sat, 11 May 2024 08:27:09 GMT

@jagrl_42

You can view your rewards on the PM app under the Rewards tab.

Unfortunately, you will receive the 10 points on the day after your annual date and not each month.

We all agree that PM should have grandfathered all Legacy Rewards members but they decide to switch the Rewards perk to all members. 😢

Re: Billing

jagrl_42 — Sun, 12 May 2024 08:07:17 GMT

Like told someone else - It's sucks!