topic Re: Recent activation (porting) - no signal in Get Support

Recent activation (porting) - no signal

Matt_R — Fri, 10 May 2024 01:36:28 GMT

I subscribed to PM today, ported my number from Bell, and right now my phone has no celllular signal. I am using an eSIM. I have restarted my iPhone several times.

Thanks.

Re: Recent activation (porting) - no signal

hTideGnow — Fri, 10 May 2024 01:40:13 GMT

hi @Matt_R is the eSIM installed on your iPhone?? you set "Turn on this line"?? and make sure your remove other physical sim if any or disable the old esim

Re: Recent activation (porting) - no signal

Matt_R — Fri, 10 May 2024 01:41:53 GMT

Hello @hTideGnow. Thanks for responding.

I've done everything except remove the previous provider's physical sim, which is already disabled. Let me remove it and see if it works.

Re: Recent activation (porting) - no signal

hTideGnow — Fri, 10 May 2024 01:42:46 GMT

hi @Matt_R set PM eSIM to Primary as well

reboot phone, and Reset Network Settings

Re: Recent activation (porting) - no signal

Matt_R — Fri, 10 May 2024 01:53:05 GMT

Removed previous provider's sim, rebooted phone, and now I can make and receive calls. It's odd that "no bar" is showing.

Re: Recent activation (porting) - no signal

softech — Fri, 10 May 2024 02:07:47 GMT

@Matt_R

I have another user with the same issue, service works but no bars showing. It was on an esim, too What they did was they opened ticket with PM support and PM support gave them a new esim. you might want to check with support on this weird situation

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: Recent activation (porting) - no signal

hTideGnow — Fri, 10 May 2024 02:07:55 GMT

HI @Matt_R

how about text? test that as well

Re: Recent activation (porting) - no signal

Matt_R — Fri, 10 May 2024 04:05:30 GMT

Thank you! Submitted a ticket earlier. Fingers xed this gets resolved soon.