topic Re: Outgoing Text problem in Get Support

Outgoing Text problem

mike7095sk1 — Thu, 09 May 2024 23:44:10 GMT

I had some problems with my phone today. today was my renewal it was supposed to go from $29m 20gig to a 90days 60gig plan. For whatever reason it did not renew and I lost all service. This cc was used successfully before and had more than enough room to clear the payment. I tried to make a manual payment but it did not work. so I switched to a bank card that only had funds for the 29-dollar plan per month. I was looking forward to switching to the 90-day plan as I would save another 4 a month. I don't know if a mod could set up the 90-day plan for the next renewal ??

anyway, I got calls data working, but outgoing texts not working. incoming text appear to be working but could have missed a few who know.

How to Proceed ?

thanks

Re: Outgoing Text problem

Chalupa_Batman — Thu, 09 May 2024 23:47:30 GMT

With regards to adding your credit card... wait 24 hours, go into your app settings and find the Public Mobile app and clear the data and cache. Then try again.

With regards to text messages not sending out, there's been an ongoing issue with texting. You may wish to reach out to a CS Agent to get them to adjust your account. You may be required to restart your phone.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Outgoing Text problem

hTideGnow — Thu, 09 May 2024 23:47:51 GMT

hi @mike7095sk1

support can still help to change the plan for you, might even change the plan for this cycke5

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

For text, can you try download another message app and test?