topic Re: Subscription in Get Support

Subscription

William25 — Thu, 09 May 2024 22:50:22 GMT

I tried to change my plan, money was taken out last month for both plans... this month the first plan payment came out again..

How do I get my money back?

How do I get my subscription and plan sorted ?

Please help! I'm inpatient and I kept clicking..

Thanks

Re: Subscription

fixin1 — Thu, 09 May 2024 22:52:29 GMT

@William25 - Since you used change now, no refund can be provided. You may be able to contact an agent and see if they are able to provide a refund:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Subscription

hairbag1 — Thu, 09 May 2024 22:56:08 GMT

@William25

good advise above, but rather than requesting refund, I suggest your request credit to your account for the additional money taken.

Re: Subscription

Stonechucker1 — Thu, 09 May 2024 23:08:47 GMT

I made that mistake once. I didn't ask for a refund or credit. I press the button it was my mistake.

This time, I did renew it now, because my plan was almost out of minutes. Once again I click the button, but I wanted to this time.