topic Re: Help to Transfer Number in Get Support

Help to Transfer Number

Matet0328 — Fri, 10 May 2024 09:50:34 GMT

Hello,

I just bought a subscription and an esim, and I need help to move my Koodo number.

Thanks

Re: Help to Transfer Number

hairbag1 — Thu, 09 May 2024 22:12:35 GMT

you need to download the free PM app to activate your new PM account. During the process, you'll be given opportunity to port in from previous network. Make sure old network plan is still active though.

Re: Help to Transfer Number

Matet0328 — Thu, 09 May 2024 22:15:24 GMT

I did, but it seems like if your old number is with Koodo, PM needs to activate it themselves and do the transfer. I did switched my daughter's number this morning. I am wondering if there's any customer support in this chat community.
Thank you though.

Re: Help to Transfer Number

Phil_Adelphus — Thu, 09 May 2024 22:23:35 GMT

@Matet0328 If the Koodo account is prepaid then yes, you pick a number during activation and then contact customer service to do the transfer of your old number. You can contact customer service via the chat icon bottom right of this page.

Re: Help to Transfer Number

Matet0328 — Thu, 09 May 2024 22:26:15 GMT

Thank you, but somehow, I couldn't login to my account.

Re: Help to Transfer Number

Phil_Adelphus — Thu, 09 May 2024 22:28:50 GMT

@Matet0328 In that case send support a private message using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You only need to be logged in to this community for that link to work. Type out your problem and hit Send. An agent will reply at the envelope icon top right of this page, or tap your avatar for Messages if no envelope.

Re: Help to Transfer Number

Matet0328 — Thu, 09 May 2024 22:30:56 GMT

Thank you, I will do that.