topic porting in Get Support

porting

CharlieXR — Thu, 09 May 2024 21:25:13 GMT

Need assistance from PM to manually port out my telephone number to another carrier. I have no text messaging capability

Re: porting

will13am — Thu, 09 May 2024 21:26:37 GMT

@CharlieXR , you can use the chat symbol on the lower right corner of this web page to initiate a support ticket.

Re: porting

Neil11 — Fri, 10 May 2024 04:07:25 GMT

Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

Re: porting

computergeek541 — Fri, 10 May 2024 09:28:41 GMT

@Neil11 wrote:
Please open ticket with PM support by messaging CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

As from the previously provided instructions, tickets need to be opened using the chatbot or the app (not by private messaging).

Re: porting

turtleTurtle — Fri, 10 May 2024 13:36:49 GMT

Not sure if you tried this and it did not work, but even if you do not have a texting plan sometimes you will get a call text, where a robot reads the text to you and you can then reply. We used to get text to our land line all the time this way.