Texting

Maisy63 — Thu, 09 May 2024 20:53:01 GMT

I can’t text and I can’t speak to anybody, the robot just takes me round and round…this service is the worst…it should be shut down for not providing what I paid for.

Re: Texting

softech — Thu, 09 May 2024 20:54:02 GMT

@Maisy63

can you confirm if you activate with new number or port in number from another old provider?

For your SMS issue, PM is having problem provisioning text capability for new activations. And if you are an iPhone user, iMessage activation by phone number will also be impacted without a working SMS.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Under-Investigation-Ongoing-Issue-Text-Me...

PM is working on a fix but for now, they can only resolve the issue on a case by case basis. Please open ticket with PM support by messaging CS Agent here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

topic Texting in Get Support

Texting

Re: Texting