topic Re: Sim not working in Get Support

Sim not working

Dai1 — Thu, 09 May 2024 19:54:26 GMT

My father just brought up that his data was not working. I was able to duplicate the issue by moving his sim card to an old phone. I've also had him restart his device. He did seem to still get the 2FA code, so text seems to work.

His plan has under 900MB used out of 40GB this cycle. Plus he has the large GB bonus from being switched to the new rewards plan.

Any troubleshooting recommendations?

I am considering buying him a new SIM card or figuring out if I could get an eSIM card for my plan and using my SIM card in his phone instead. I don't know how to switch to eSIM though. My phone is eSIM compatible, his is not.

Re: Sim not working

softech — Thu, 09 May 2024 19:56:46 GMT

@Dai1 so, the data didn't work on another old phone as well?? but voice works?? what model of phone is that??

Re: Sim not working

Dai1 — Thu, 09 May 2024 19:59:27 GMT

I believe his is the Huawei P30 Pro and my old device is the Xiaomi Redmi A11

Re: Sim not working

Dai1 — Thu, 09 May 2024 20:02:21 GMT

I just confirmed voice works fine, along with text. Data is not working at all.

Re: Sim not working

softech — Thu, 09 May 2024 20:18:11 GMT

@Dai1 since only data does not work, it would not be sim card problem

and the data worked before??

it likely an APN problem, start with Reset all networks and see if it works

if not, manually update the APN. Compare the APN settings below, try to update it and save:

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Sim not working

Dai1 — Thu, 09 May 2024 20:28:19 GMT

Resetting the APN seems to have worked. I didn't even know of this troubleshooting step. Thanks.