topic Re: Bonus data in Get Support

Bonus data

Ben434 — Thu, 09 May 2024 19:31:39 GMT

Hey. I lost my bonus data, but only the 240gb of bonus data. Why did you change it so that the be bonus data gets removed when switching plans, where as all previous bonus data did not expire and was removed when switching plans.

Re: Bonus data

softech — Thu, 09 May 2024 19:08:39 GMT

@Ben434 this is a special bonus with a 150 days expiration and a term specified that it will be gone if the plan is downgraded

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Bonus data

hairbag1 — Thu, 09 May 2024 19:09:48 GMT

@Ben434

clipped from Help Files...

Will I lose my special bonus data if I switch plans?

The bonus data will remain active unless your account becomes inactive, you switch to a plan of lower value or to an incompatible plan.

Re: Bonus data

hTideGnow — Thu, 09 May 2024 19:22:40 GMT

hi @Ben434 as said, you are not supposed to lower your plan

but you can ask agent to give you another bonus that goes with your plan value. It is not a guarantee but some had success

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Bonus data

Ben434 — Thu, 09 May 2024 19:27:05 GMT

Ohh this bonus data must be less special than any other previous bonus data.

Re: Bonus data

hTideGnow — Thu, 09 May 2024 19:29:04 GMT

hi @Ben434

or it is very special so it is different 🙂

that is actually a bonus that given out from the change of rewards system , kind of like a compensation