topic SIM swap protection in Get Support

SIM swap protection

GalaD — Thu, 09 May 2024 19:09:45 GMT

Does PM have SIM swap protection feature? I used to use it with other providers, but don't know if PM has it.

Re: SIM swap protection

hTideGnow — Thu, 09 May 2024 19:12:28 GMT

hi @GalaD sorry, no such option with PM. But porting always requires a text authorization and that is the way to avoid sim fraud here

Re: SIM swap protection

GalaD — Thu, 09 May 2024 19:15:59 GMT

Thank you for your response. Do you mean two steps identification with text messages? I read that it doesn't necessarily protect from SIM swap.

Re: SIM swap protection

Rastin — Thu, 09 May 2024 20:41:23 GMT

I don't know but you could send a ticket to pm and see if it's possible to put a password on the account for any changes to the account. It doesn't hurt to ask.

Re: SIM swap protection

GalaD — Thu, 09 May 2024 20:44:51 GMT

Actually, I tried to do it, but you need to choose a type of ticket you want to submit, and there is no type like other, and all available topics require the information, like new SIM number, if I choose SIM change option. I will try to submit under non related topics though.

Re: SIM swap protection

Dunkman — Sat, 11 May 2024 14:40:00 GMT

@GalaD

No point contacting customer service agent. There is no password protection with PM.

Here is some additional information:

https://www.publicmobile.ca/en/ab/get-help/articles/sim-swap-fraud