topic Re: Help please, can't renew plan in Get Support

Help please, can't renew plan

GracieOC — Tue, 04 Jan 2022 20:49:17 GMT

Hi There,

I have updated my credit card and topped up my account but now I can't figure out how to renew my phone with the new plan. Any suggestions?

Re: Help please, can't renew plan

matbasm — Sat, 31 Mar 2018 18:40:37 GMT

@GracieOC, was your account suspended? Do you have service on your phone?

Re: Help please, can't renew plan

NDesai — Sat, 31 Mar 2018 18:41:10 GMT

@GracieOC If your account was suspended/expired, you cannot make changes to your plan. To change your plan if your account is currently expired/suspended, You will need to send a private message to the Moderator_Team with your account info.

More info on contacting mods:

How can I view my private messages between myself and a Community Moderator?

Follow the directions in this post: http://productioncommunity.publicmobile.ca/t5/Getting-Started/Private-Messages-viewing-and-creating/...

If I do need Moderator assistance, what information should I provide?

Once the Community Moderator has responded to your private message, they will provide you with a secure link so they can authenticate your account information

In order to validate your account information, you will be asked for 1) Your account number and 2) Your PIN number

What are the Contact Support’s hours of operation?
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:00PM (EDT)

Re: Help please, can't renew plan

mimmo — Sat, 31 Mar 2018 18:41:56 GMT

if you have enough funds in your account but stil no service you will need to contact the mods to "reactivate" your plan.

How can you get help with your account, activation, or service?

Please contact the Community Moderator Team to get gelp with you account.
They are Public Mobile support employees who can help with your issue (More details).
Click here to send them a private message.

In your message please include:

PM Phone Number, 4 digit PIN, Account email address, Detailed explanation of your issue

Don't know your pin?--provide any 3 of the following:

Complete mailing address, Email address, Alternate phone number, Date of birth, Last top up date & amount

How long until they reply?:

Office Hours: Mon-Fri 9am to 9pm, and Sat-Sun 9am to 7:30pm [Totonto Time].
Messages are replied to during business hours and in the order they are received
Typical response time is between 1-3 hours, depending on message queue, but can be up to 48 hours.
There is no need to send multiple messages.

Additional Useful Information:

Search PM-GUIDE (remove "-" during the search) to find some informative posts and answers to many common questions about Public Mobile

Re: Help please, can't renew plan

Someone_here — Sat, 31 Mar 2018 18:56:57 GMT

And finally, if you currently have service, don't worry! If it's renewal date today/tomorrow and your selfserve account says your account is expired, don't worry if you currently have service. That warning will disappear tomorrow!

Re: Help please, can't renew plan

GracieOC — Sat, 31 Mar 2018 19:03:11 GMT

@NDesaiThank you, I have sent the Mod's a message.