topic Re: my rewards were not redeemed automatically in Get Support

my rewards were not redeemed automatically

Annian — Thu, 09 May 2024 15:37:05 GMT

May I ask why my rewards were not redeemed automatically to lower my payment this month? thanks

Re: my rewards were not redeemed automatically

Hollister — Thu, 09 May 2024 15:41:25 GMT

@Annian

Please see this:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

Re: my rewards were not redeemed automatically

softech — Thu, 09 May 2024 15:41:48 GMT

@Annian

you might have missed the announcement about rewards system change.

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: my rewards were not redeemed automatically

turtleTurtle — Thu, 09 May 2024 15:42:32 GMT

The new rewards program has started. No more auto pay or legacy rewards.

Also rewards are no longer automatic, you need to manually cash in for $15 off. (If you want you can also cash in points for other add-ons if you see something you need/want.)

You now get 5% back in points, 10 once every year, 1 point for every referral.

Re: my rewards were not redeemed automatically

Annian — Thu, 09 May 2024 15:57:20 GMT

Thanks for your reply. I did not notice this announcement.