topic Re: overcharged in Get Support

overcharged

if2 — Thu, 09 May 2024 14:50:55 GMT

you're in the process of switching to points system, I have been charged full price, without option to redeem points. you owe me $8.00

Re: overcharged

computergeek541 — Thu, 09 May 2024 14:56:34 GMT

@if2 wrote:
you're in the process of switching to points system, I have been charged full price, without option to redeem points. you owe me $8.00

Points need to be redeemed manually and that can only be done increments of 15 points/$15.

Re: overcharged

Sansan — Thu, 09 May 2024 14:57:45 GMT

@if2 if you have been switched already, they don't know you anything. This is the new system.

As of this month, you will be loosing the $$ discount. You will now have to pay your full plan amount upfront each month.

They will give you 5% back on your spending each month.

10 points on your anniversary date

1 point per friend referred.

1-15 points in helping out in the Community.

No more loyalty.

When you have accumulated 15 points, you sign into your account and redeem that for $15 off your bill or purchase add-ons.

https://www.publicmobile.ca/en/on/get-help/articles/move-to-public-points

Re: overcharged

Yummy — Thu, 09 May 2024 15:02:19 GMT

No, you were NOT overcharged.

There is NO more monetary rewards, just points. Thus you pay full price, collect points and then manually redeem then in blocks of 15 = $15 and apply toward bill or purchase add-on.

Re: overcharged

turtleTurtle — Thu, 09 May 2024 15:46:06 GMT

Unfortunately this is the new system. No more auto pay or legacy rewards.

The new system you earn points after you renew you subscription, so you have to use the points towards your next bill if you have enough to redeem $15.

You now get 5% back in points, 10 once every year, 1 point for every referral. You need to manually cash in for $15 off, it is not automatic any more.

Re: overcharged

Phil_Adelphus — Thu, 09 May 2024 15:50:52 GMT

@Yummy @Sansan Just to clarify, you don't have to wait until you have 15 points to redeem for add-ons, there are add-ons that start at 5 points, some are 10. It's just the bill credit that has to wait for 15 points.

Re: overcharged

if2 — Thu, 09 May 2024 16:46:52 GMT

thank you

Re: overcharged

Yummy — Thu, 09 May 2024 19:26:55 GMT

Did YOU actually try to redeem less than 15 points? My understanding is you can do in block of 15 only?

Re: overcharged

Phil_Adelphus — Thu, 09 May 2024 19:58:24 GMT

@Yummy As I said, for bill credits it is only 15 points at a time, for add-ons it depends on the add on. Go to My Rewards in your account and look at the catalogue of things you can buy with points.

Re: overcharged

if2 — Fri, 17 May 2024 14:47:32 GMT

thank you

Re: overcharged

if2 — Fri, 17 May 2024 14:48:46 GMT

thank you