topic Re: redeeming points in Get Support

redeeming points

Savagekid — Thu, 09 May 2024 14:17:26 GMT

I have 23 points in my account , am I only allowed to redeem 15 per month ?

Re: redeeming points

hTideGnow — Thu, 09 May 2024 14:18:34 GMT

you can redeem 15 points for $15 credit whenever your points account has enough. You can redeem twice or more in the same month if you have a lot of points

So, just go to My Rewards and redeem 🙂

Re: redeeming points

Jess31 — Thu, 09 May 2024 14:19:14 GMT

Nope, redeem as many $15 as you like. They will just add to your account balance.

Re: redeeming points

turtleTurtle — Thu, 09 May 2024 14:29:47 GMT

The other day it redeem 4 $15 off just fine. They just go to your account credit. I usually let the points bank up a bit and then just do a bunch all at once, so I do not have to keep loggin in every month.

Re: redeeming points

Savagekid — Thu, 09 May 2024 14:33:38 GMT

I understand that I cant redeem anything till I hit 15 points for lowering my bill , but I have 23 points , so I cant redeem the 23 at one time I have to wait till I get another 15 points , it only allows redeems at 15 ,30 etc. ?

Re: redeeming points

hairbag1 — Thu, 09 May 2024 14:39:46 GMT

@Savagekid wrote:
I understand that I cant redeem anything till I hit 15 points for lowering my bill , but I have 23 points , so I cant redeem the 23 at one time I have to wait till I get another 15 points , it only allows redeems at 15 ,30 etc. ?

@hTideGnow

Good question. If I have 23 points and a $30 regular plan...can I redeem the 23 points and pay the difference ?

Re: redeeming points

Savagekid — Thu, 09 May 2024 14:39:59 GMT

thanks for the reply but my question is can I redeem 23 points at one time ?

Re: redeeming points

hTideGnow — Thu, 09 May 2024 14:44:25 GMT

hi @Savagekid @hairbag1

no, just 15 points at a time.

So, you will have to redeem 15 points, then 8 left in the rewards account and you have to wait to get more points to redeem

Re: redeeming points

Savagekid — Thu, 09 May 2024 14:46:54 GMT

Thanks , this new system really bad compared to old one , time to look around , Regards

Re: redeeming points

Jess31 — Thu, 09 May 2024 14:49:44 GMT

O, I see. No you have to do it in $15 increments. If you wait until you have 30 then you could redeem 15 and then right away do another 15.

Re: redeeming points

Phil_Adelphus — Thu, 09 May 2024 14:57:29 GMT

I also do what @turtleTurtle does and let the points accumulate then I can get a "free" month or whatever. But to reduce the bill it does have to be in increments of $15 although you can buy add ons for less than that and less than the $ value. Not much benefit if you don't need add ons but some people get their US roaming add ons with points for less than it would cost to buy. Ditto for LD minutes, extra data etc.

Re: redeeming points

DennyCrane — Thu, 09 May 2024 15:11:24 GMT

Interesting, I thought it was just minimum 15 and then any odd amount thereafter. I didn't realize it was increments of 15. Good info - thanks.