https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/230790#M82743 <P>Hi,</P><P>I've gotten locked out my selfserve account and I need to change my payment method online, how can I reset my password?</P> Tue, 04 Jan 2022 20:49:13 GMT Anugraha 2022-01-04T20:49:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/230790#M82743 <P>Hi,</P><P>I've gotten locked out my selfserve account and I need to change my payment method online, how can I reset my password?</P> Tue, 04 Jan 2022 20:49:13 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/230790#M82743 Anugraha 2022-01-04T20:49:13Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/230791#M82744 <P>Hi <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/26750">@Anugraha</a>, Unfortunately the password reset feature is broken in the self serve portal.&nbsp; Just send a private message to the moderator team and ask them to reset for you.&nbsp; Include your phone number or account number and your account PIN to speed up the identification process.</P><P>Click <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">here</A> to send them a private message.<BR />Information regarding the moderators team can be found by following <A href="https://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452/show-comments/true" target="_blank">this link</A>.</P> Sat, 31 Mar 2018 17:18:06 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Locked-out/m-p/230791#M82744 matbasm 2018-03-31T17:18:06Z