topic Re: Missing AutoPay; Loyalty & Referral discount in Get Support

Missing AutoPay; Loyalty & Referral discount

EvadL — Thu, 09 May 2024 04:23:09 GMT

My credit card was charged plan amount without discounts for Auto-pay; Loyalty and Referral. How do I get this corrected?

Re: Missing AutoPay; Loyalty & Referral discount

Dunkman — Thu, 09 May 2024 04:32:46 GMT

@EvadL

Starting in May, Public mobile is transition all legacy rewards customers over to the new points system. Did you not receive the text or email from Public mobile that was send to all affected customers in March and April?

Here is the announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

It is a mandatory switch, so the migration can not be stopped or reversed.

If you login into your self service account and your rewards section, you should see you referral points and a welcome 5 points. Once you get 15 points, you can redeem for $15 credit. Unfortunately, you will be charged plan amounts without the monthly discounts going forward.

Re: Missing AutoPay; Loyalty & Referral discount

joy7 — Thu, 09 May 2024 09:52:16 GMT

Before with every reward, I had over $15 per month. I just checked my account, the referral points didn’t show up. So, I have been charged fully amount. Don’t like the new points system.

Re: Missing AutoPay; Loyalty & Referral discount

softech — Thu, 09 May 2024 10:39:34 GMT

@joy7 you will see your referral rewards added to your My Rewards portal after renewal. Usually within 48 hours after renewal payment

Re: Missing AutoPay; Loyalty & Referral discount

on2wheels — Thu, 09 May 2024 11:59:28 GMT

I had 7 numbers on my referral list, none of those show up as points now, only the 5 point welcome bonus. However it does say "It may take up to 30 days for your past referrals to be reflected in the My Referrals dashboard. With Public Points, both past and future referrals will earn one point for every month your friend stays with us."

It is kind of a jerk move to charge us a full months fee when we clearly had years of loyalty discounts built up. One more way for PM to squeeze us one last time.

Re: Missing AutoPay; Loyalty & Referral discount

turtleTurtle — Thu, 09 May 2024 13:19:48 GMT

The new rewards program has started. No more auto pay or legacy rewards.

You now get 5% back in points, 10 once every year, 1 point for every referral. And you need to manually cash in for $15 off, it is not automatic any more.

Re: Missing AutoPay; Loyalty & Referral discount

Jess31 — Thu, 09 May 2024 13:40:11 GMT

Unfortunately with the new reward system no longer get auto pay or loyalty rewards. You now get 5% back in points, 10 once every year, 1 point for every referral.

And you need to manually cash in for $15 off, it is not automatic any more.

So you are not saving as much but still saving. For me when I factor in friend referrals, PM is still the best price for the plan I am getting.

Re: Missing AutoPay; Loyalty & Referral discount

joy7 — Thu, 09 May 2024 15:55:14 GMT

Yes! Like before I got $4 off every month. Now only $10 per year! We need to pay full amount only 1 gb data. I am going to change the plan which is not worth it at all.

Re: Missing AutoPay; Loyalty & Referral discount

joy7 — Thu, 09 May 2024 15:57:11 GMT

Cash out only Every $15, not $15+. I’m going to change the provider ☹️

Re: Missing AutoPay; Loyalty & Referral discount

joy7 — Thu, 09 May 2024 15:58:58 GMT

Not good like before. Increse at least 50%! For me, it’s better to find other good plans.