topic Re: CS in Get Support

CS

Emmarie — Thu, 09 May 2024 12:32:00 GMT

I need to be able to reach a CS agent. Coukd someone direct me to the link?

Re: CS

hTideGnow — Wed, 08 May 2024 22:30:29 GMT

hi @Emmarie if you don't have an account with PM yet, please message support agent here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: CS

HALIMACS — Wed, 08 May 2024 22:44:42 GMT

Use this method, @Emmarie

To contact a Customer Support Agent, there are 2 methods:

Use the ticketing system for a faster response time. Click here to create a support ticket, then type Customer Support Agent, then Contact Us, or,
Send a private message to Customer Support Agent by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: CS

Chalupa_Batman — Wed, 08 May 2024 23:21:29 GMT

I'm going to be a little different than the other two since they have offered you ways to reach customer service agents. Allow me to ask this. Could you share what the issue is that you are having? It might be something we can help you with??