topic Re: Can't send or receive text messages in Get Support

Can't send or receive text messages

Sam72 — Wed, 08 May 2024 21:36:02 GMT

Hi there

I transferred my number from Vergin mobile end of the April and everything was perfectly normal, but the text messages stop working since couple of days ago.

Re: Can't send or receive text messages

Meow — Wed, 08 May 2024 21:39:30 GMT

You are not alone!

Every new customer has texting issues. Open a ticket and agent can remedy this issue for you.

Re: Can't send or receive text messages

Chalupa_Batman — Wed, 08 May 2024 22:09:39 GMT

Hello @Sam72

Have you tried your SIM card in a different phone to try? Just wondering if the card wasn't provisioned correctly. How about calls? Can you give and receive them? What about data?

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Can't send or receive text messages

Sam72 — Thu, 09 May 2024 03:00:32 GMT

Thanks for all comments

I submitted a ticket, the agent replied me couple of hours later and asked me to reset the network, everything back to normal now

Re: Can't send or receive text messages

Maisy63 — Thu, 09 May 2024 20:54:10 GMT

how do you rest the network?

Re: Can't send or receive text messages

Sam72 — Thu, 09 May 2024 21:19:42 GMT

Hi there

For resetting the network if you didn't change any settings in the phone software just take the sim card out and leave it for couple of minutes then put it back and restart the phone.

Good luck