topic Re: rate increase in Get Support

rate increase

JoanneBarron — Thu, 09 May 2024 12:35:21 GMT

we have two plans and one plan invoice went up $8.00 the other $1.00 any ideas why we have been with PM for 5 years

Re: rate increase

turtleTurtle — Wed, 08 May 2024 20:23:20 GMT

The new rewards program has started. There is no more auto pay or legacy rewards.

You now get 5% back in points, 10 once every year, 1 point for every referral. And you need to manually cash in for $15 off, it is not automatic any more.

Re: rate increase

softech — Wed, 08 May 2024 20:26:56 GMT

@JoanneBarron

you might have missed the SMS or email sent by PM about rewards change

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: rate increase

JoanneBarron — Wed, 08 May 2024 20:28:12 GMT

thank you kindly, I just hit the join button so i guess i sit and wait, then every month i can transfer my points to my bill? is that correct

off topic any idea how i change my email

Re: rate increase

softech — Wed, 08 May 2024 21:03:58 GMT

@JoanneBarron

for redeem points to bill credit, you can only do so when you have 15 points (to redeem for $15 )

to change email address used for login, first login My Account, go to Profile page e, click Manage EverSafe id and update there

https://myaccount.publicmobile.ca/en/account/my-profile

Re: rate increase

computergeek541 — Wed, 08 May 2024 21:42:58 GMT