topic Re: Payment was done and credit card charged, but error occured, still at the payment page in Get Support

Payment was done and credit card charged, but error occured, still at the payment page

dnblade — Wed, 08 May 2024 16:58:08 GMT

The message was like "payment was received but some error occured", CIBC app shows money deducted from credit card, but when trying to login to my account again, I am still being redirected to "Let's complete your activation", after pressing the button it shows me again payment page

Re: Payment was done and credit card charged, but error occured, still at the payment page

hTideGnow — Wed, 08 May 2024 16:59:40 GMT

HI @dnblade

did you use browser or app to subscribe?

since PM took the money , check with support agent,

please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Payment was done and credit card charged, but error occured, still at the payment page

dnblade — Wed, 08 May 2024 17:00:44 GMT

Was using browser, not app

Re: Payment was done and credit card charged, but error occured, still at the payment page

dnblade — Wed, 08 May 2024 19:01:19 GMT

What do you think about response time from support? I've never had experience with PM support..

Re: Payment was done and credit card charged, but error occured, still at the payment page

jennifer123 — Wed, 08 May 2024 19:54:46 GMT

I just got the same error, checked my bank and the payment is pending under my credit card. I've opened a ticket with CS.

Re: Payment was done and credit card charged, but error occured, still at the payment page

dnblade — Wed, 08 May 2024 20:00:17 GMT

I did same, waiting for CS reply

Re: Payment was done and credit card charged, but error occured, still at the payment page

jennifer123 — Wed, 08 May 2024 20:04:35 GMT

keep me posted! This is frustrating 😞

Re: Payment was done and credit card charged, but error occured, still at the payment page

dnblade — Wed, 08 May 2024 23:19:19 GMT

Do you have any updates?

Re: Payment was done and credit card charged, but error occured, still at the payment page

jennifer123 — Wed, 08 May 2024 23:22:51 GMT

nope…i assume u haven’t heard anything neither?

Re: Payment was done and credit card charged, but error occured, still at the payment page

dnblade — Wed, 08 May 2024 23:24:14 GMT

Exactly, if nothing is gonna happen until Friday, I'm gonna report transaction to CIBC and don't be nervous anymore

Re: Payment was done and credit card charged, but error occured, still at the payment page

jennifer123 — Wed, 08 May 2024 23:25:23 GMT

i shall consider doing the same. thanks for your support!

Re: Payment was done and credit card charged, but error occured, still at the payment page

jennifer123 — Thu, 09 May 2024 19:46:38 GMT

looks like the payment dropped! It was under "pending transactions" yesterday and up until not too long ago, but now it is gone.