topic Re: Text messages in Get Support

Text messages

LeonardB — Wed, 08 May 2024 06:14:35 GMT

I am not receiving text messages from Revenue Canada and Service Canada for two step vérifications

Re: Text messages

Rastin — Tue, 07 May 2024 23:35:21 GMT

Are you a new customers? are you not getting text just from the one place but getting text from everyone else?

Re: Text messages

softech — Tue, 07 May 2024 23:36:48 GMT

@LeonardB

First, do you receive any incoming calls and regular SMS (P2P) from friends? If so, it is good, at least the porting was completed successfully

For 2FA text or other system generated text (A2P), it is normal for them to start coming later. Systems take longer to find out you changed provider and to route the text correctly to the new provider (Public Mobile). Also, financial institutions (banks) or government agencies (e.g, CRA) put this delay on purpose too to avoid SIM Fraud

Usually they will start coming around the 3rd day after porting but it could take as many as 7 days for all the 2FA/A2P text to come

Re: Text messages

Lisa31 — Wed, 08 May 2024 00:05:06 GMT

Depending on where you are it's always more secure to sign in with a partner (bank) or your provincial ID (in BC, the BC services card) than to get a text for 2FA.

Re: Text messages

LeonardB — Wed, 08 May 2024 13:24:53 GMT

no, not receiving any texts