topic Re: Failed to login in Get Support

Failed to login

Tejinder — Tue, 04 Jan 2022 10:04:55 GMT

I was out of country from 4 months and now trying to make the payment to activate number but failed to login

Re: Failed to login

softech — Sat, 11 Dec 2021 21:03:32 GMT

@Tejinder Do you remember when was the last time you pay this account? did you left it unpaid while you are away? any chance you have not pay to renew during this 4 months?

account suspended due to non-payment for 90 days will be closed permanently and the number will be returned to the originally carrier provider

Re: Failed to login

JK8 — Wed, 01 Dec 2021 21:30:26 GMT

@Tejinder wrote:
I was out of country from 4 months and now trying to make the payment to activate number but failed to login

If you have not paid within 90 days from your renewal date your account is closed automatically and number lost. You will need to buy a new sim card and activate again.

Re: Failed to login

dabr — Wed, 01 Dec 2021 21:30:35 GMT

@Tejinder wrote:
I was out of country from 4 months and now trying to make the payment to activate number but failed to login

@Tejinder Sorry, but if you didn't make a payment to your account within 90 days of your last payment due date, then you've lost your account and number and will now need a new SIM and reactivate a new account with a new number.

Re: Failed to login

Anonymous — Wed, 01 Dec 2021 21:37:23 GMT

@Tejinder

close all Browser and do clear cache and cookies for any Browser,

and try open one Browser incognito mode,

you can try Forgot your password visit Here link, and enter your email address,

check your email spam,

or you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
them can solve your issue, they are nice Service Team they will help you 100%.

and them will reset for you,

Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to Customer Support Agent by CS_Agent,Click Here link,to get started. Type,, Ticket ,, Click ,, Contact Us ,, Select your issue ,,
Click here to submit a ticket↗↗.

or you can send a private message to Customer Support Agent by CS_Agent, by Click Here link,

please include in your message,
phone number,
account 4 digit pin,
Email address,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: For public mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

Good Luck.

Re: Failed to login

Tejinder — Wed, 01 Dec 2021 21:42:35 GMT

How to reactivate the account and get back same number

Re: Failed to login

Tejinder — Wed, 01 Dec 2021 21:43:37 GMT

How to reactivate the account and get back the same number

Re: Failed to login

Anonymous — Wed, 01 Dec 2021 21:44:04 GMT

@Tejinder wrote:
How to reactivate the account and get back same number

@Tejinder

Reactivate A Suspended Plan

Missed a payment? After your plan expires, all you need to do is top-up your balance to keep the current plan going. You have up to 90 days to make a payment and, after doing so, your payment cycle will restart and your service will resume.After 90 days of non-payment, your account will be permanently deactivated, which means you will:

Lose access to your phone number, and won’t be able to transfer it to a new provider in the future.
Need a new Public Mobile SIM card if you decide to activate a new Public Mobile account.

Reactivate a suspended plan (publicmobile.ca)

Re: Failed to login

softech — Wed, 01 Dec 2021 21:45:35 GMT

@Tejinder Was the number originally from PM? or you ported in from another provider?

If it is from PM.. you need to first buy a SIM card, activate a new account and try to find your number form the pool. Or at least get a new number first. Then message PM support and hope they might be willing to do it. But the chance is slim that they can help, don't want your hope too high.

if you number is from another provider and you ported in , the number would have returned back that other provider and you have to activate there and as them to help (again, most likely they wont)

Re: Failed to login

esjliv — Thu, 02 Dec 2021 03:14:02 GMT

@Tejinder wrote:
How to reactivate the account and get back same number

@Tejinder if you have been in non-pay status for over 90 days, then your account is closed with Public Mobile (no access to Self Serve) and your phone number is gone. Have you tried to call it recently?

You will need to obtain a new SIM and reactivate with a new plan/account.

If you have NOT been in suspended status for 90 days then you just need to make a payment and reactivate your plan.