Ticket create

Cw12 — Wed, 08 May 2024 10:40:54 GMT

Hi ,

I am newer, want to know how to create a ticket?

thanks

cw12

Re: Ticket create

Sansan — Wed, 08 May 2024 11:03:47 GMT

@Cw12 sign into your account and click on the orange chat bubble. Or the support section of the app.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

What do you need help with?

Re: Ticket create

softech — Wed, 08 May 2024 11:03:49 GMT

@Cw12

mind to share your question with the Community and maybe we can help??

this is how to open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗"
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

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Ticket create

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