topic Not getting refund in Get Support

Not getting refund

Jbrewster18 — Wed, 08 May 2024 09:12:10 GMT

Phone Is not esim compatible and went with a different provider. I'm trying to get a refund for this plan but not hearing back from support and have opened 2 tickets in the last 8 days.

Re: Not getting refund

Handy1 — Wed, 08 May 2024 09:31:14 GMT

@Jbrewster18 public mobile is typically no refunds . But if you have submitted ticket already

keep an eye on your community inbox for their reply , or you can use this link to the community in box

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Not getting refund

computergeek541 — Wed, 08 May 2024 09:44:51 GMT

Re: Not getting refund

Jbrewster18 — Thu, 25 Jul 2024 16:15:38 GMT

Good way to get sued not offering refunds for a service they promise to provide but can't on certain phones.

Re: Not getting refund

slusagm — Thu, 25 Jul 2024 16:17:49 GMT

PM is prepaid and it is said on the fine print, which you agreed implicitly when you activaed.

but from what I know, PM usually very good in refund when account not fully activated. So, just message support again
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437