topic Latest bill doesn't reflect my rewards deductions in Get Support

Latest bill doesn't reflect my rewards deductions

HezzyBear — Wed, 08 May 2024 04:06:49 GMT

Hello, my latest bill doesn't reflect my rewards deduction. All that shows now is $25.00 plus interest so the total is $28.25. Do I not get my rewards taken off anymore? Please explain.

Thank you

Gary xxxxx xxx-xxx-xxxx

Re: Latest bill doesn't reflect my rewards deductions

hairbag1 — Wed, 08 May 2024 02:15:55 GMT

@HezzyBear

the old Rewards have been replaced with Points now. Once you've amased at least 15 Points, you must apply those Points be applied to renewal, add-ons or contests avialable that day.

Re: Latest bill doesn't reflect my rewards deductions

softech — Wed, 08 May 2024 02:14:08 GMT

@HezzyBear

You probably missed the text or email Public Mobile sent you earlier.

PM retired the old reward system and everyone will be migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.

For what you can earn,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your plan amount in points.
Instead of loyalty rewards, you will earn 10 point on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit not as good as before, but you are still earning, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Latest bill doesn't reflect my rewards deductions

fixin1 — Wed, 08 May 2024 02:15:19 GMT

@HezzyBear - Please remove your number via the dropdown arrow and click on "Edit Post" as this is a Public Forum.

Recently Public Mobile has moved all customers to Points system, where you have to pay full price but you will get points instead of $$$ saved.

Re: Latest bill doesn't reflect my rewards deductions

HezzyBear — Wed, 08 May 2024 02:27:52 GMT

Thank you to everyone that replied.

Re: Latest bill doesn't reflect my rewards deductions

softech — Wed, 08 May 2024 13:20:32 GMT