topic Not received Public Mobile Points from the new Points Reward System in Get Support

Not received Public Mobile Points from the new Points Reward System

ZylAL — Wed, 08 May 2024 01:40:20 GMT

Hello there,

It's past May 5, 2024 now. Should we have all been forced onto the Public Points reward system? If yes, I have not received the 5 welcome points or the points equal to 10% of my subscription plan. Can somebody advise what's the reason?

Thanks

Re: Not received Public Mobile Points from the new Points Reward System

Terryscell — Wed, 08 May 2024 01:46:05 GMT

You will see them in your next statement.

Re: Not received Public Mobile Points from the new Points Reward System

PM_5G — Wed, 08 May 2024 01:47:24 GMT

People are getting switched in groups and usually On Plan Renewal.

So you would see Points Back about 24 hours after a there is a payment for a new cycle charged

Re: Not received Public Mobile Points from the new Points Reward System

fixin1 — Wed, 08 May 2024 01:49:57 GMT

@ZylAL - Like what @Terryscell said, Once your plan renews, you will get to see them.

5 Welcome points occur when you enter the dashboard aka My Rewards.

10%? It isn't 10% points back, it is 5% points back.

Re: Not received Public Mobile Points from the new Points Reward System

Ana20 — Wed, 08 May 2024 02:19:54 GMT

Unfortunately we all are forced out of our old plan .

I lost my $7 monthly rewards,but I still have all my add-ons in my account.

And as a welcome bonus I've received 5 points

Re: Not received Public Mobile Points from the new Points Reward System

ZylAL — Thu, 09 May 2024 20:56:08 GMT

Finally received the message from Public Mobile regarding the Points system. It says the process can take up to 4 days. What does that mean? Does that mean that it's going to take them up to 4 days to credit me these measly 5 welcome points and what about the 5% of my subscription plan amount? Is that going to take up to 4 days to be credited to my account? I am currently trying to load the "My Rewards" page and it's not loading at all.