(Error Code: XXX)

JessyP — Sat, 11 May 2024 14:41:03 GMT

It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I fix this?

Re: (Error Code: XXX)

fixin1 — Wed, 08 May 2024 00:56:00 GMT

@JessyP - Error code XXX means you will need to use the app to continue activation.

https://publicmobile.ca/en/ab/load-mobile-app

And you should be up and running!

Also NOTE: You may have SMS issues, so as a warning you may want to contact CS_Agent:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

topic (Error Code: XXX) in Get Support

(Error Code: XXX)

Re: (Error Code: XXX)