topic Re: Settings Messed up When Setting Up Esim in Get Support

Settings Messed up When Setting Up Esim

Cyah78 — Wed, 08 May 2024 00:15:34 GMT

Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this

Re: Settings Messed up When Setting Up Esim

softech — Wed, 08 May 2024 00:17:38 GMT

@Cyah78

first, what phone is that?

and your PM sim is physical or esim?

next, if you don't need your travel esim, disable it or even delete it, then reboot the phone and let your phone pick up the PM sim

Re: Settings Messed up When Setting Up Esim

fixin1 — Wed, 08 May 2024 00:21:32 GMT

@Cyah78 - Are you just activating a line?

Maybe try resetting network settings in General > Reset > Reset Network Settings **You will lose all saved wifi connections and BlueTooth connections other than an Apple Watch.** You can easily reconnect them back up to your phone after

If you are an existing customer adding eSIM go back into PM app and see if you can re-order one.

If you are a new activation - Contact CS_Agent for help:

Submit a ticket via Chatbot:

If you just want it quick and easy, here it is:

⬇️ Click the link for an Agent * ⬇️

https://urlshortner.tiia.ai/xYpc_I

If the link above doesn’t work correctly OR you don’t have access to Log In, please go here to create a ticket to CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

* - CS_Agent will typically get back to you within 48 hours. They work 7 days a week from 9 AM to 10 PM EST. You will be required to login to your Public Mobile Community Account to contact CS_Agent. Once you are finished making the ticket with CS_Agent, please ensure that you monitor for one of the agents responding back to you because they may notify you asking for some information via Private Message, in your community mailbox by clicking this link here: Mailbox

Re: Settings Messed up When Setting Up Esim

Cyah78 — Wed, 08 May 2024 00:41:21 GMT

iPhone 12 mini

physical sim

i did delete and reset but nothing has rebooted.

Re: Settings Messed up When Setting Up Esim

fixin1 — Wed, 08 May 2024 00:51:32 GMT

@Cyah78 - So Public Mobile is Physical SIM? Try removing it from your device via sim tray and putting it back in / putting it into another device

Your iPhone should look like this:

Also for the eSIM, do you see this?

1. click on the reset network settings, then if nothing click on delete all eSIMs if you see it

Also a mini fam. 13 mini.

Re: Settings Messed up When Setting Up Esim

Cyah78 — Wed, 08 May 2024 03:44:39 GMT

Factory reset of the phone was the only thing that fixed this problem. Not sure what caused it however. Thanks for the help!