topic Cannot send or receive picture texts in Get Support

Cannot send or receive picture texts

Almoulaison6911 — Wed, 08 May 2024 06:29:03 GMT

I got a new phone in March (OnePlus10)with a new SIM card but same number. When I got my phone set up, I could no longer send and receive picture messages in the Google Message app. I've cleared the cache, ensured settings allowed for automatic download of 100 mb. I've even downloaded another messaging app to see if it was Google. Any suggestions would be appreciated!

Re: Cannot send or receive picture texts

hTideGnow — Tue, 07 May 2024 22:40:51 GMT

hi @Almoulaison6911 did you try Reset All networks??

Re: Cannot send or receive picture texts

softech — Tue, 07 May 2024 22:43:40 GMT

@Almoulaison6911

did you just update the OS ? There has been some issue with OnePlus after the Android upgrade

With OnePlus, there might be a bit more work than simply updating the APN settings. Many confirmed that you need to delete the current APN profile first. Then Add new profile and add according to this, please note case-sensitive and do not add extra spaces. Remember to save the new APN and then reboot the phone before you try

APN: sp.mb.com
(or try all upper case SP.MB.COM)
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Cannot send or receive picture texts

Almoulaison6911 — Thu, 09 May 2024 15:18:34 GMT

You friend, are a rockstar 🙂 the MMS proxy was wrong! I popped what you had in there and it WORKS!!

Thank you!