topic Re: Mobile Data in Get Support

Mobile Data

Taylor123 — Tue, 07 May 2024 15:17:21 GMT

I am having issues with my data, I have lots left, and I have tried the network reset but it still is not working. It seems to work on and off.

Re: Mobile Data

hTideGnow — Tue, 07 May 2024 15:23:08 GMT

hi@Taylor123

best to check how much data left. Login to My Account using Incognito/private/secret mode on your browser and confirm

and if you have data, make sure your phone does not have a limit set on the data, some phone can do that.

and test your sim in another phone as well

Re: Mobile Data

Taylor123 — Tue, 07 May 2024 15:25:20 GMT

Yes I stated above I have ample data left, no limit on my phone and I have tested it in another phone, and it is still not working.

Re: Mobile Data

hTideGnow — Tue, 07 May 2024 15:30:20 GMT

hi @Taylor123

then in this case, you really need agent to check your account and refresh.

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Mobile Data

Chalupa_Batman — Tue, 07 May 2024 15:30:22 GMT

Hey @Taylor123

Take a look at your APN settings.

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Sometimes after an update they can be removed. If you're still having issues, please create a ticket.

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.

Re: Mobile Data

Taylor123 — Tue, 07 May 2024 15:45:19 GMT

Thank you I have created a ticket.

Re: Mobile Data

Rastin — Tue, 07 May 2024 16:41:32 GMT

If you have an I phone try changing your apn to all caps. SP.MB.COM was reading so old Comments here and it seemed to help some people. If it doesn't make sure you change back.

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-iphone

Re: Mobile Data

funpig1 — Tue, 07 May 2024 18:37:56 GMT

Are you new PM subscriber and using PM for the first time? Try using your phone in a different location.

My house is in an almost dead zone. I have to be on the second floor, holding phone up in the air attached to a coat hanger to get a half decent signal. OTOH, if I drive a few blocks, I get blazing fast internet speeds.