topic Re: How to cancel my subscription before activation in Get Support

How to cancel my subscription before activation

cal1122 — Mon, 06 May 2024 13:27:40 GMT

I just subscribed a plan and not activate yet. I download the app and it's always ask me to activate the subscription and I can not be navigated to the page to cancel my plan and pre-authorized payment. I have been charged in my credit card. Please let me know how I can cancel it. Thanks.

Re: How to cancel my subscription before activation

hTideGnow — Mon, 06 May 2024 13:32:27 GMT

HI @cal1122

may I know what made you change your mind already ?

if you really want to cancel the subscription, support agent can help. please submit a ticket with CS Agent by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: How to cancel my subscription before activation

cal1122 — Mon, 06 May 2024 13:40:23 GMT

Because the user experience of the browser and app is not what I like.

Re: How to cancel my subscription before activation

Finola — Tue, 07 May 2024 14:09:50 GMT

I’m having problems subscribing as well. I think I will also cancel my subscription and get my money back. How can you rely on a phone company that expects you to wait 48 hours for support. This is the only phone in my home. That’s if anyone ever gets back to me.