topic Re: Need help to get back discount in Get Support

Why not getting the original discount

LadyE — Tue, 07 May 2024 05:53:34 GMT

Phone on hold now I’m resuming it and it’s not giving me the discount anymore that I had.

Re: Why not getting the original discount

Y4J259 — Tue, 07 May 2024 05:27:54 GMT

You might be on the new points system, rather than the old rewards system. If so, you'll get 10 points on your anniversary, and 5% back in points each 30 days. You'll also earn 1 point for each referral every 30 days. You will need to accumulate 15 points before you can convert to $$$

Re: Need help to get back discount

LadyE — Tue, 07 May 2024 05:47:47 GMT

Rather $ discount instead of points how can I get back the $ discount

Need my $ discount back please

LadyE — Tue, 07 May 2024 07:33:57 GMT

Why my rewards is saying I have 0 points. I was on the old system that gave $ discount because the phone was on hold & I resumed it I lost all my points. Please explain

Re: Need help to get back discount

computergeek541 — Tue, 07 May 2024 08:16:37 GMT

Sorry, but all customers will be switched to points. There is no option to switch back.

Re: Why not getting the original discount

Chalupa_Batman — Tue, 07 May 2024 13:58:36 GMT

Hello @LadyE

Public Mobile closed the Legacy Rewards program and moved everyone over to the Public Points system. Sadly and well, more embarrassingly, they didn't feel like it was the right thing to do to exchange $1 Legacy Reward and convert them to 1 Public Point. Granted, that would have been the right thing to do. But they decided not to do the right thing. Your recourse is to file a complaint with the CCTS over lost discounts.

Re: Why not getting the original discount

Jess31 — Wed, 08 May 2024 17:21:37 GMT

Unfortunately with the new reward system no longer get auto pay or loyalty rewards. You now get 5% back in points, 10 once every year, 1 point for every referral.

And you need to manually cash in for $15 off, it is not automatic any more.

So you are not saving as much but still saving. For me when I factor in friend referrals, PM is still the best price for the plan I am getting.

Re: Why not getting the original discount

LadyE — Wed, 15 May 2024 02:15:34 GMT

I don't like this option and looking to port out my line. I rather the loyalty rewards I had before. Do you have any retention offer to keep me as a customer

Re: Why not getting the original discount

dubba91 — Mon, 29 Jul 2024 09:11:29 GMT

The website is nearly opaque. It takes me an hour every month to find my way around the website. The longevity discount is gone. That represents a 55.555555% increase monthly on my account. Has any one created a concerted effort of all of us to complain to the CRTC at the same time. Or, maybe, it's at least a class-action suit! How do we move forward on this?

Re: Why not getting the original discount

softech — Mon, 29 Jul 2024 09:13:09 GMT