topic Re: Downgrade plan in Get Support

Downgrade plan

weiyiluo — Mon, 06 May 2024 19:32:05 GMT

I am an old customer and still using the pitiful $25 1G plan. If I change to the lower $15 plan, will the original data bonus still be retained? Including the recent 30G and the previous 2G per year, as well as international long-distance call minutes, etc.

Re: Downgrade plan

hTideGnow — Mon, 06 May 2024 19:36:28 GMT

HI @weiyiluo

if you downgrade your plan, you will loss the recent 30GB bonus

Other bonus you got from before or addon you bought will be there still

Re: Downgrade plan

Chalupa_Batman — Mon, 06 May 2024 19:50:51 GMT

Hello @weiyiluo If you lower your price plan to a lower plan, you will still keep any More The Merrier gifts given over the years that haven't been used. However, with the loyalty data Public Mobile gave you, you will lose it. However, you can create a ticket and speak to a CS Agent about it.

@turtleTurtle wrote:
Yes you will loose the 30G, everything else will remain.

@hTideGnow wrote:

HI @weiyiluo

if you downgrade your plan, you will loss the recent 30GB bonus

Other bonus you got from before or addon you bought will be there still

To Submit a ticket, please click the following link to access the Public Mobile Chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type: Customer Service Agent

IMPORTANT INFORMATION: I am not a Public Mobile employee. I am a customer just like you. Please do not send me a private message with your personal information.