topic Re: Price changes in Get Support

Price changes

Yuxian1 — Tue, 07 May 2024 05:09:29 GMT

Hello, My payment automatically changed from 20.7to 28.75 on May this month. I didn’t find any rewards on my account.How could I have the same price , please?

Re: Price changes

kcorscadden — Mon, 06 May 2024 19:22:19 GMT

Read this thread.... Probably the same

https://productioncommunity.publicmobile.ca/t5/Get-Support/overcharged/td-p/1194519

Re: Price changes

softech — Mon, 06 May 2024 19:25:15 GMT

@Yuxian1

PM retired the old reward system and everyone will be migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down.

For what you can earn,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your plan amount in points.
Instead of loyalty rewards, you will earn 10 point on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit not as good as before, but you are still earning, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: Price changes

Sansan — Mon, 06 May 2024 19:27:09 GMT

Hey @Yuxian1 where have you been?

Welcome to Public Points. This was announced in March. You should have received the email and SMS by now informing of the changes. And some bonus data.

No more loyalty discounts.

As of this month, you will be loosing the $6 - $8 discount. You will now have to pay your full plan amount upfront each month.

They will give you 5% back on your spending each month.

10 points on your anniversary date.

1 point friend referrals.

1-15 points in helping out in the Community.

When you have accumulated 15 points, you sign into your account and redeem that for $15 off your bill or purchase add-ons.

https://www.publicmobile.ca/en/on/get-help/articles/move-to-public-points

Re: Price changes

hTideGnow — Mon, 06 May 2024 19:26:16 GMT

HI @Yuxian1

We are all going to earn Public Points now and no longer getting the rewards discount

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Pro...

You will pay more now, but you will get Public Points back

And sorry, the old rewards is gone. We cannot get it back.

Re: Price changes

Meow — Mon, 06 May 2024 21:56:43 GMT

@turtleTurtle wrote:
The new rewards program has started.
You now get 5% back in points, 10 once every year, 1 point for every referral. And you need to manually cash in for $15 off, it is not automatic any more.

This is so well said! Short and right to the point!