topic Re: overcharged in Get Support

overcharged

akshay_gandhi12 — Mon, 06 May 2024 19:02:02 GMT

Hi There, I have been overcharged, My regular monthly payments are $19 after deducting the rewards but this time it was $26.25. I don't know why? Maybe the rewards were not applied this time. Please fix this ASAP.

Re: overcharged

HALIMACS — Mon, 06 May 2024 19:05:19 GMT

@akshay_gandhi12

You’ve been moved to Public Points

This means you’re charged the full amount every month and you build up points, which you can then exchange for dollars off your bill one it reaches 15 points.

Here’s an FAQ:

https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

Re: overcharged

softech — Wed, 08 May 2024 02:30:50 GMT

@akshay_gandhi12

PM retired the old reward system this month (May) and everyone migrated on the new Public Points system.
https://www.publicmobile.ca/en/bc/get-help/articles/move-to-public-points

With this new system, you pay the full amount first (with Available Funds on your My Account or via your credit/debit card on the system), and hence you see a higher charge now.
Then PM will give you the points to your point account within 48 hours. Once you collected 15 points, you can redeem $15 bill payment yourself to bring the next payment down. Or you can also use points to buy add-ons with a discounted price

For how to earn points with Public Points,

you will get the same friend referral, 1 point (= $1) for every referral every month.
Instead of $2 autopay, you earn 5% point of your spending in points (plan renewal or add-on purchrases).
Instead of loyalty rewards, you will earn 10 points on your Anniversary date every year
You will still earn Give-Back rewards by participating in the Community. Everyone has a chance to earn can 1/2/5/10/15/20 points depends on the overall participation of the month

I have to admit Public Points rewards is not as good as the Legacy rewards system, but you are still saving money, just in a slower pace

Here is more information about the rewards system migration:
https://www.publicmobile.ca/en/bc/get-help/articles/public-points

Re: overcharged

akshay_gandhi12 — Mon, 06 May 2024 19:05:14 GMT

How can I move back from public points. i have never subscribed for them?

Re: overcharged

hTideGnow — Mon, 06 May 2024 19:05:36 GMT

HI @akshay_gandhi12

We are all going to earn Public Points now and no longer getting the rewards discount

https://productioncommunity.publicmobile.ca/t5/Announcements/Upcoming-Changes-to-our-Old-Rewards-Program/td-p/1154856

You will pay more now, but you will get Public Points back

Re: overcharged

HALIMACS — Mon, 06 May 2024 19:06:34 GMT

Fully agree, but their move is not negotiable.

All on legacy rewards are being switched.

Yah, it sucks!

Re: overcharged

hTideGnow — Mon, 06 May 2024 19:06:12 GMT

@akshay_gandhi12 wrote:
How can I move back from public points. i have never subscribed for them?

HI @akshay_gandhi12 sorry, you cannot. The old rewards system is gone. Everyone is on Public Points

Re: overcharged

Andrewlzj1 — Mon, 06 May 2024 19:26:17 GMT

I do not think PM gives us a choice ... but just a notice ... like it or not

Re: overcharged

hTideGnow — Mon, 06 May 2024 19:27:13 GMT

HI @Andrewlzj1

we had a choice for around 2 years. They finally say enough of that and decided to move us all to Public Points