topic Re: Quitting PM in Get Support

Quitting PM

Al1231 — Mon, 06 May 2024 17:40:23 GMT

I'm prepaid with auto-pay until May 28. I'm going to switch providers near the end of May. I presume I need to cancel my auto-pay. How do I do that? Once I have my new SIM card, do I have to contact you before I put it in? I want to port my existing phone number. Do I have to do something at your end to do that?

Re: Quitting PM

fixin1 — Mon, 06 May 2024 17:45:49 GMT

@Al1231 - If you are porting out of public mobile your new provider will manage the cancellation of your public mobile account.

To disable autopay go to Payments > Manage Subscription. Turn off toggle to disable autopay.

On App go to Overview > Manage subscription > Subscription renewal > click on “Unsubscribe” and autopay ids disabled to ensure that you won’t get charged again!

Re: Quitting PM

hTideGnow — Mon, 06 May 2024 17:46:04 GMT

HI @Al1231

if you are porting your number out , you don't have to do anything to cancel the account. Porting will take care of that. In fact, you have to make sure your Public Mobile account is still active when you subumit the port request

and get the account number and give it to your new carrier. Login to My Account and get the account number from profile page