topic New plan question in Get Support

New plan question

DDM69 — Tue, 07 May 2024 05:24:17 GMT

I’d like some clarification on the wording here. I can call Canada wide and I can call US wide when in America -but can I call long distance from country to country (Canada & US) without using up my existing long distance minutes?

Its the Canada -US wide minutes piece that I’m unsure of.
Thanks

Re: New plan question

hTideGnow — Mon, 06 May 2024 17:22:30 GMT

hi@DDM69

no, for all of us, calling other countries need appropriate Long distance addon, no plan includes that

Re: New plan question

Tru2blu — Mon, 06 May 2024 17:57:39 GMT

Sorry if I'm being obtuse, but I can use this plan when I go down to the States and make calls to other people in the States without incurring extra charges?

It's still long distance if I call from US to Canada, or Canada to US?

Thanks in advance.

Re: New plan question

colleeno — Mon, 06 May 2024 18:28:14 GMT

@Tru2blu wrote:
Sorry if I'm being obtuse, but I can use this plan when I go down to the States and make calls to other people in the States without incurring extra charges?
It's still long distance if I call from US to Canada, or Canada to US?
Thanks in advance.

With the 30-day Canada-US plans, calls from Canada to the US, from the US to Canada, from the US to the US and, of course, Canada to Canada are all included. No additional charges.

Re: New plan question

Tru2blu — Mon, 06 May 2024 19:59:43 GMT

Now that’s a clarifying answer - thanks!

Re: New plan question

Tru2blu — Tue, 07 May 2024 13:48:23 GMT

Per Colleeno below, “With the 30-day Canada-US plans, calls from Canada to the US, from the US to Canada, from the US to the US and, of course, Canada to Canada are all included. No additional charges.”