topic Re: Reinserted SIM card not working? in Get Support

Reinserted SIM card not working?

TDMN — Mon, 06 May 2024 12:48:09 GMT

I switch SIM cards every 6 months between 2 carriers. Last year this worked fine. This year my Apple phone is not working after I reinserted the SIM. What do I do?

Re: Reinserted SIM card not working?

TheSterlinger — Mon, 06 May 2024 12:51:48 GMT

@TDMN

Trying taking out the SIM card and restating the phone then putting back in the SIM card and see if that helps.

Re: Reinserted SIM card not working?

fixin1 — Mon, 06 May 2024 12:51:58 GMT

@TDMN - What is it doing / saying?

Re: Reinserted SIM card not working?

hTideGnow — Mon, 06 May 2024 12:55:11 GMT

HI @TDMN

you changed your sim card every 6 months, but you user your PM account is still active?

use Incognito/private/secret mode on your browser to check if account is active first

if it is , make sure the sim card is inserted correctly. Or test the sim cad in another phone

Last, ask agent to check and help.  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Reinserted SIM card not working?

BKNS27 — Mon, 06 May 2024 14:17:27 GMT

@TDMN

So were you keeping up with your monthly payment on the PM account?

If you put a pause on the payment longer than 90 days then your account is closed, SIM will not work and you lost your number.