topic Re: Transferring number problem with esim in Get Support

Re: Transferring number problem with esim

Bravado — Mon, 06 May 2024 12:06:22 GMT

Hey, I've got another possible porting issue changing from another carrier... The PM eSIM just hasn't picked up my phone number from the old carrier yet and it's been about ~10 hours or so. I'm going to keep using my old eSIM until it just stops but I could probably also use the porting support team info if it stays like this for longer...

Re: Transferring number problem with esim

softech — Mon, 06 May 2024 12:13:40 GMT

@Bravado

can you disable (but NOT delete) your other esim and test if PM esim able to make calls or receive calls?

if it cannot even make calls or cannot connect to PM network, it is a sim provisioning issue, you will need to message support here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there

If it can connect and make calls and just not receive incoming, then it is related with Porting. Dd you receive a text from your old provider and you have to reply YES within 90 mins?

There is a number to call to talk to live support, they can confirm that porting status and/or re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Transferring number problem with esim

Gper — Fri, 10 May 2024 21:47:55 GMT

Everything was fine for me very quick and easy just switched from koodo